User Lifecycle Management (ULM) is an enterprise platform that powers digital identity for the internet age. As companies strive to become more digital, they are learning that the strategic common denominator of participation in the internet era is their relationship with digital users; specifically any individual user that touches their services. Digital identity is the key to that relationship, and their ability to manage every user's lifecycle as they engage with their products and services is absolutely critical to success.
But how do companies with well ingrained, existing technology infrastructure and internal processes approach a digital transformation that places digital identity at the strategic centre? Often, these existing systems of record (e.g. B/OSS systems) represent tens or hundreds of millions of dollars invested and they are typically very expensive and time consuming to change or modify. The answer? User Lifecycle Management (ULM)
Delivering Identity and Personalization with User Lifecycle Management (ULM)
The ULM platform is a robust horizontal user management solution that resides above existing customer management or billing infrastructure, managing a data repository of user identities and their entitlements to various accounts, services, and features, all in one centralized and unified place. The platform includes comprehensive out of the box processes that are used to manage the identity lifecycle for every user, with an easy to use interface to create, configure and manage new and existing processes. While the solution includes a complete, standards compliant identity and access management function within ULM - including multi-factor authentication and authorization to any service on any device - it also includes a best-in-class group management and sharing capability, allowing users to create groups (e.g. families), invite users and delegate and revoke access at a granular level to their accounts and services.
Critical for companies aggregating multiple service offerings for their users, the platform also includes a multiservice gateway to link users to downstream services, enabling rich personalization of service experiences, seamlessly across services.
Lastly, the platform recognizes the power of interaction audit and logging at a user level, capturing every single user interaction across any service or device, providing unparalleled insight on user behavior. This is conducted within the governance of individual user privacy settings in compliance with the companies own or established privacy standards.
The result is a unified user management layer across all services that delivers:
The User Lifecycle Management platform is comprised of seven modules that power the transformation to digital service experiences: