Survey Report

The State of Operator Transformation - 2016 Survey Report

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Are CSPs Making Progress on Digital Transformation?


Over 2016, we surveyed leading global operators on their progress with their transition from traditional communication providers (CSPs) to digital service providers (DSPs). 

While digital transformation is talked about often in the communications industry, we wanted to check in with operators to see how their digitalization strategies were faring as they put their plans into action.  Some of what we discovered was no surprise - 100% of operators know tht providing digital user experiences are very important for their future success and it continues to be a key priority in their future plans.

More in this report:

  • Strategy
  • Empowering Digital Identity
  • Current State
  • Transformation Conclusion



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