Designing new user and business processes for multiscreen services isn't as simple as it seems.
From second-screen service provisioning to authentication and finally service use, in many cases, processes must be redesigned in order to accommodate the opportunities presented by "appification" and "mash-ups".
Designing new experiences for offline device use, and accommodating a seamless experience as users move across screens requires prior experience in multiscreen services development - in a real world setting. UXP Systems has developed, and leverages a pre-existing library of user processes for tablet, smartphone, web and TV enablement for video, voice, messaging and next generation services.
Our process expertise includes:
Multiscreen personalization & identity management processes
Multiservice provisioning business processes
User experience process flows for service 'appification'
Upsell, cross-sell business processes