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Our Blog

The UXP Systems Blog contains posts focussed on digital identity trends, technology, and industry news.

Are Operators Moving to an “Unconscious” BSS?

on Jul 20, 2017 1:25:42 PM By | Jim MacDonald | 1 Comment | bss digital internet economy Operator
Our company works with the leading telecom and cable companies in the world as they transform their internal technologies and processes to enable them to compete in the digital economy.  In a very general sense, the digital economy is described by Wikipedia as “… an economy that is based on digital computing technologies”.  Sometimes also referred to as the Internet Economy, if you think of the way that you sign up and use Uber, Netflix, or Amazon, they are good examples of how a product or service can be used digitally – everything is simple and easy, from the way you are initially on-boarded or signed up to the service, to how the product is consumed or delivered.  This type of “digital service experience” is what traditional cable or telecom companies are striving for, and they’re finding out that it is not as easy as they’d hoped.
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Is Using a CRM platform in today’s Digital economy like trying to find a customer using the Yellow Pages?

on Jun 30, 2017 4:29:02 PM By | Jay Deen | 0 Comments | Digital Strategy engagement Digital economy CRM
Engagement – historically operators were transfixed on a household to send a paper bill and collect money for services that were delivered to the house. Life was easier – you dealt with a home phone numbers or cable subscription and never had to manage the issues with licenses, rights, restrictions and never dreamed that you could use knowledge of the people within the house to provide better service – Nielsen took care of that. Even once broadband became common place, once dial-up modems had been relegated to closets and xDSL and DOCSIS had become common household words, it was all about dry-loops or mac addresses and a household - anything behind the gateway was not the purvey of the operator.  If it was delivered to a house anyone in the house could use it. Fast forward through IPhones, Android Tablets, Google Home and Siri.  
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Are Operators on the Road to Digital Success? Learnings from TM Forum LIVE! 2017

  I’m back from the annual TM Forum LIVE! event held every spring in Nice, and as the saying goes, I would be a very wealthy man if I had a dime for every session, booth, press release, or conversation I had that used the word “digital”.  In most cases, Operators are at least in the planning phases of their own digital transformations, and there were considerable learnings to take away from all the interactions and sessions we attended at the event.
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Is B2B the Growth Nugget hiding in Telecom Markets?

  It is great working at a software company that has the privilege of working with some of the largest operators in the world. Working with these companies gives us first hand exposure to confirm our own approach to the markets we serve, to experience the way that operators work internally, and understand how their own executives perceive the market changes that are challenging the operator community around the world.
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Operators Search for Identity at Mobile World Congress 2017

on Mar 13, 2017 11:42:43 AM By | Jim MacDonald | 0 Comments | digital transformation digital identity Operators Identity Management
I recently returned from our annual pilgrimage to Barcelona, Spain for Mobile World Congress 2017 (MWC). Hailed as the world’s largest gathering for the mobile industry with over 2200 exhibitors, our company attends every year, and this year once again the show pushed multiple themes and issues to the forefront as operators continue their struggle with digital transformation.
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A Digital Telecom Stack for the Internet Economy

The rise of millennials and the concept of the digital native have unsettled traditional business.   The internet economy has conditioned us to interact with goods and services in new ways.  Wherever we can eliminate the friction of human interaction, we do.  Browsing and purchasing are happen online. Digital goods are available in real time, while physical goods arrive at our door in logistically impossible time frames.  Internet merchants know what we want before we do, and condition our appetites with prescient digital ads.   Billing and payment proves that simplicity is genius.  One-click purchasing, simple subscriptions and online account management combine convenience with peace of mind.
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6 Resolutions for Data Privacy in 2017

on Jan 20, 2017 7:25:00 AM By | Jim MacDonald | 1 Comment | digital transformation ULM GDPR Data privacy User managed privacy
 2016 is now behind us and it was quite a year. As we dive into 2017 and prepare for all that is ahead of us, European companies, (actually, any company that have any EU customers or collect data from EU citizens) need to consider including these data privacy Resolutions as part of your focus.
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Will 2017 Be The Year of the Identity Economy?

on Jan 18, 2017 11:29:49 AM By | Jim MacDonald | 2 Comments | digital identity digital user uxp systems ULM identity User
While those who are deeply ensconced in the technology realm may say it is already here, 2017 may indeed be the year that the greater population of technology users truly understand the role of identity and how it relates to a very large part of the global economy.  
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5 Things Enterprises Need to Know About the GDPR

on Dec 14, 2016 9:26:03 AM By | Jim MacDonald | 0 Comments | digital identity ULM Europe GDPR User managed privacy
I'm writing this blog entry from Singapore, at TM Forum's LIVE Asia show.  There is certainly agreement among the speakers and operators in attendance here that they're staring at a huge,  growing issue when it comes to managing user data. With our highly connected world and the massive increase in data collected for every digital activity (7.9 Zettabytes of personal data from over 3.5B internet users* globally), there has been increasing concern about balancing the drive for a better user experience and personalization with the security of this personal data.  To restore order between the competing mandates of personalization and privacy, the European Union has introduced the General Data Protection Regulation (GDPR) and any company gathering data from EU citizens must comply with it. 
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So You’re Going Digital. Don’t Leave Your Users Behind.

on Nov 16, 2016 12:23:27 PM By | Jim MacDonald | 0 Comments | digital transformation digital identity digital user
I’ve just returned from a number of industry events in Europe and the Middle East where cable and telecom operators have gotten together to discuss how to innovate rapidly in an attempt to save their industries from the peril of their competition: namely, the Over-The-Top providers who are competing for their customers. You know them: Apple, Netflix, Amazon, Google, Whatsapp, Wechat, etc...
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